Datamax-O’Neil now offers the most cost-effective product warranty programs to ensure that your business-critical printing applications continue trouble free and without interruption – long after the original warranty period has ended.
Our Extended Warranty Service Agreements* have been designed with a consistent and simple structure, enabling you to select a program that best suits your needs. The following features are provided:
> Download the Service Program brochure
With a wide array of coverage options to choose from, you’ll have confidence knowing your equipment will be serviced by Datamax-O’Neil technicians using genuine Datamax-O’Neil parts. Regardless of which option you choose, you’ll benefit from fast turnaround on repairs, restoration of printers to original factory specifications, and continuing parts and labor coverage.
You’ll get peace of mind in knowing that service and repair is coming from the manufacturer, who has the infrastructure to ensure you receive the very best service at the most competitive price.
Obtaining an Extended Warranty is easy. At the time of purchase or at any time during the Standard Warranty period, an Extended Warranty can be purchased to add up to 4 years to your printer’s coverage. Then, choose from one of 3 value-added options to accommodate your business needs:
Added to Extended Warranty coverage, Priority service provides the first level of additional value-added services.
Extended Warranty Priority features a 2-day turnaround on warranty repairs, 2-day return shipping, and preventive maintenance, in addition to:
Printer Express adds several important value-added services to the basic Extended Warranty.
Under the Printer Express program, Datamax-O’Neil will manage an inventory of customer-owned printers which are used to replace defective units sent in for repair.
Upon notification of a customer’s failed printer, a replacement printer will be shipped out on the same day. Once received from the customer, the defective printer will be repaired and placed into the managed inventory program and become available for overnight exchange should another customer printer need service.
Our Comprehensive Value-Added Service Option sets a new standard in printer warranties. When added to any Datamax-O’Neil Extended Warranty, every element of the printer (except batteries and accessories) is covered for the duration of the contract – the case, electronics, and even the printhead.
Datamax-O’Neil’s Comprehensive Service Option is unique in the market with its no-fault protection policy – covering repairs to printer components that have been subjected to physical damage or harsh operating environments – for up to 5 full years.
This valuable option can be easily added to any Datamax-O’Neil Extended Warranty plan - including our Priority and Printer Express programs.
When purchased with the Datamax-O’Neil Comprehensive Service Option, your printer will be completely covered from the day you receive it. You will have the peace of mind of knowing that your printer will remain operational and productive for the life of the contract.
In short, Comprehensive service covers virtually any situation a customer may encounter.
While this option can be added at any point during the standard warranty period, to receive the best value on your Comprehensive Extended Warranty, Datamax-O’Neil recommends purchasing this option at the point of sale.
Cover your valuable printer assets with the no-fault Comprehensive Service Option program from Datamax-O’Neil. For more information, click here.
