Q1. What is NETira?
A1. NETira™ is a suite of branded Datamax-O’Neil software applications designed to expand
and enhance the performance of your Datamax-O’Neil printer investments - providing
everything you need to quickly and easily setup and use your printers. NETira
applications will save you the time and effort required to configure and print barcode
labels. The first application we’re making available is NETira Label Designer.
Q2. What is NETira Label Designer?
A2. The NETira Label Designer application is a label design software package suitable for
most Datamax-O’Neil stationary printers. It is FREE...available as a CD in-the-box for
new printers or downloadable from the company website.
Q3. How do I get a copy of the software?
A3. You can download NETira Label Designer from www.datamax-oneil.com. If you have
purchased a printer after late December, you will find it on the accessory CD (available
in-the-box).
Q4. What Datamax-O’Neil printers are supported today?
A4. Printers supported include, E-Class Mark III Basic and Advanced, M-Class Mark II,
I-Class, H-Class, A-Class Mark II.
Q5. Will other printers be supported?
A5. MP Compact Mark II and the RL4 will be supported January 1, 2012. All future label
printers that Datamax-O’Neil releases will have NETira LD support.
Q6. Does it support portable printers?
A6. At this time, NETira does not support any of the Datamax-O’Neil portable printers.
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Q7. Can I print 2-D bar codes?
A7. NETira LD is offered for free as a basic tool to support simple out-of-the-box printing.
It supports linear (1D) barcodes, graphics, images and text.
Q8. Does NETira LD support databases?
A8. No. NETira is designed as a basic tool to support out-of-the-box printing and does not
support databases. For database support, we recommend that you purchase a label
design package from one of the companies listed on our website.
Q9. What operating systems are supported?
A9. NETira will run on Windows XP, Windows 2000, Vista and Windows 7.
Q10 What communication ports are supported?
A10. NETira will work with serial, parallel, USB and LAN and WLAN.
Q11. Can I create different size labesl?
A11. Yes, NETira allows you to customize the size of your label design.
Q12. Can I print multiple and sequential labels?
A12. Yes, NETira allows you to print multiple and sequential labels.
Q13. Can I save the labels I create and recall them?
A13. Yes, label formats can be saved and reused. In fact, you can save label formats to a
repository area for sharing and secured recall.
Q14. Will other NETira applications be available at some point?
A14. Stay tuned…more will be announced in the coming months!
Q: What emulations are available with Datamax-O’Neil stationary printers today?
A: Support today includes:
Q: What do I need to do to run in emulation mode?
A: As long as the printer is set up in an emulation mode, you don’t need to do anything further. If you ordered a specific emulation with the printer, it is already set up as the default. If you downloaded, firmware it can be set up in the software menu.
Q: Can I still use the media that supports the Zebra coated side out?
A: Most Datamax-O’Neil stationary printers support both coated side-in and coated side-out allowing support for the Zebra ribbons.
Q: Is there an added cost for emulations?
A: No, there is not a charge for any of Datamax-O’Neil emulations.
Q: Does emulation come standard on the stationary printer when I order it?
A: You will need to order the printer with the emulation you require.
Q: What if I already have a Datamax-O'Neil stationary printer and I need to install emulation?
A: Download of emulations for most current model stationary printers are available on the Technical Resources section of our website.
Q: Can I have both DPL and emulation on the printer at the same time?
A: Yes, all stationary printers will include DPL. You can add any one of the 3 emulations currently offered by Datamax-O’Neil.
Q: How do I update the printer's firmware?
A: Download the latest firmware from the Technical Resources section and install it on your PC. This includes the download program OPrinterLoader. Connect your printer via the download cable and run the OPrinterLoader program.
Q: Where can I find the windows printer driver?
A: You can download the drivers from the Technical Resources section .
Q: Why do I get garbage when printing with the Windows print driver?
A: You need to verify that the baud rate is the same in the printer and the windows driver. Also, make sure the Flow Control is set to Hardware as Software Flow Control does not wake up the printer properly and may result in data loss and possible printing garbage.
Q: Why doesn't the charge indicator light turn on?
A: The printer has very low battery voltage. The printer operates from the battery and the AC adapter only charges the battery. When the battery is lower than 5 volts the printer is off and is waiting for the trickle charger to bring up the voltage to over 5 volts. With a dead battery, this could take between 5 and 15 minutes. When the voltage reaches over 5 volts, the printer turns on and recognizes that the charger is plugged in and that it needs to charge. The charge indicator light will now blink, indicating that the voltage is still to low for fast charging. When the voltage reaches approximately 6 volts the fast charge starts (solid red indicator).
Q: How do I print a sample file?
A: Download the Printer Demo Program from the Technical Resources section. You can select for desktop or PPC. Install the program you choose and within the program are sample files that you can then send to the printer via RS2332, Bluetooth, 802.11b/g, or Irda.
Q: How do I wakeup the printer?
A: In your application, send over 6 Null characters (00h) to the printer. Watch for the hardware flow control line (DTR) during this time. When the printer receives the first bit it starts to wake up and lowers the DTR signal around the second to third byte. The application should stop sending data and wait for the DTR to be raised. DTR can be low for about 150ms before the printer is ready to accept data. After the DTR is raised continue sending the remaining nulls followed by data. The 6 Null characters are for 9600 baud and 24 Null characters are for 38400 baud.
Q: How do I resolve problems connecting to the printer using the Configuration Program?
A: Check and make sure that:
Q: How do I setup 802.11b on my printer?
A: Download the Printer Configuration program for your portable printer and install it on your PC. Next, attach your printer, run the program, and click on Auto Detect Printer. This will bring up the printer settings including an 802.11b tab. Select that tab and make the appropriate changes and click Send on that tab to make those changes on the printer.
Q: How do I change my Bluetooth settings on my printer?
A: Download the Printer Configuration program for your portable and install it on your PC. Next, attach your printer, run the program, and click on Auto Detect Printer. This will bring up the printer settings including a Bluetooth tab. Select that tab and make the appropriate changes and click Send on that tab to make those changes on the printer.
Q: How do I use the Black Qmark on the paper?
A: The Qmark sensing can be controlled in the data stream that is sent to the printer or in the printer’s Label & Sensor configuration. In the data stream, it is controlled with the use of Qstop on the Print line. i.e. {PRINT, QSTOP105: This QSTOP105 will advance the printer 105 dot lines after it sees the black mark on the label/paper. In line printer mode you place Qn1n2 hex1B510069. This hex value will advance the printer 105 dot lines after it sees the black mark on the paper. In the printer Label and Sensor configuration, you set the value for Stock Type and the Advance after Qmark/Gap. Then you do not need to have the Qstop in the data stream and the printer controls the advancing.
Q: How do I communicate from my terminal running WM5 or PPC to Datamax-O'Neil portable printers?
A: Depending on the type of communications you are doing, the zipped files below contain C++ code showing sample code on how to connect using the different communications types.
Q: How do I print a captured signature to the printer?
A: The following documents explain 2 ways to download a signature capture to the printer.
Q: How do I setup basic connections via RF from my handheld or PC to my portable printer?
A: To connect Bluetooth, click here. To connect Wi-Fi / 802.11 b/g, click here.